Refund policy
🧾 TRUE NORTH – Returns & Exchange Policy
1. Final Sale
At True North, all items are released in limited quantities.
For this reason, all sales are final and we do not offer refunds.
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2. Exchanges (Sizing Issues Only)
We understand that sizing can be tricky.
You may try on the item for fitting, but it must remain:
• Unworn (no outdoor use)
• Unwashed
• In original condition with tags
If the item does not fit after trying it on, you may request an exchange within 7 days of delivery, subject to availability.
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3. Exchange Conditions
We will only accept exchanges if:
• The item is in perfect condition after inspection
• The requested size is still in stock
If your size is unavailable, the exchange may be declined.
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4. Non-Returnable Items
We do not accept returns or exchanges for:
• Worn or damaged items
• Washed items
• Items without original tags
• Limited or exclusive pieces marked as final sale
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5. Shipping
Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
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6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photo proof.
We will review your request and resolve the issue accordingly.